Adstew  on June 17th, 2009

Scotty -

So my wife and I have met “Robeair”! The dude is a total jackass! We went in there a few years ago to buy a couch. We were looking to spend around $1000. He told us “you can buy a piece of crap couch for $1000 somewhere else or let me build you one”. I loved this entry! Long live Bob!

agardner999  on July 12th, 2009

This is nothing compared to what RO-BEAR put me through. The man is a horrible waste of skin and bones. I am glad that you are posting this, and frankly am shocked there are not more posts like this. I keep thinking that I will hear about this dude on the news one of these days… that maybe someone really will push him, or worse.

ilikewinter  on July 25th, 2009

I figure any store that can’t spell doesn’t deserve my money anyway.

mgrange  on August 17th, 2009

my husband and i just had a horrible experience there!! We changed our minds about a dining set we purchased the day before and nicely asked for a refund or store credit. “Roberair” told my husband to ***k off twice, hung up on him several times, and told him he needed psychiatric help! I cannot believe a store manager would treat a customer that way!! Never shop there!!

Just Sitting At Home | Scott Klimt | My Digital Footprint  on September 17th, 2009

[...] is going out if business. HA! I hope I my post, Never Buy Furniture from Civilizzation, had something to do with their demise but I think that ship has been sinking for a long time. [...]

essdub  on September 28th, 2009

I just met Bob for the first time the other day. What a d-bag, I have never met such an arrogant sob. I will never step foot in that store again. Really, he’s lucky I didn’t knock his ass out…probably should have!

Lil kim  on November 7th, 2009

NEVER shop at Civilizzation they will rip you off so bad. Ro-berrrrrr is an arrogant, knifing, LIER.. Nothing that comes out of his mouth is Honest. And he is a convert to the LDS religion?? wow. He needs to be X’d

jono  on November 7th, 2009

This Stupid Sofa I just purchased is already falling apart.. It’s a piece of shit and im sure he bought it from the DI… ha ha ha. Robert is a liar self centered asshole that deserves to fail miserably.

Ripped off  on November 23rd, 2009

I am still so angry I cannot even put it into words. What a joke.
Please
Do not shop at this store, for your own good

seraphim146  on November 26th, 2009

holy shyt,
if you think this store is good you are sadly mistaken.
i worked here myself.
rober is horrible when it comes to care for customers, and esp his own employees.
ive seen it were he broke something and had us try and hide it. or covers scracths with markers. you have to right your time down when u clock in if you work their, simply because he has stole from employees befor. and still trys from what i hear. none of the furniture is from anywhere around the world they say they are. he’s had me move furniture from a Paris room to a USA room just to make sales. and if you apply, they make you sign a contract sayin you volunteer a days work without pay. thats about 12 hours! and if you choose not to, u dont et the job. all the products have a reguler price their supposed to be sold for. but he has them marked high so the sales men look like their doing you a favor bringing it down. that place needs to be shut down.

Discussed Customer  on January 30th, 2010

We had a horrible experience as well. “Robeair” is nothing but a liar and will try to screw you whenever he gets a chance. I will never set foot in that store again and encourage everyone else to do the same. “Robeair” deserves to go out of business !!!

Ruby 67  on February 18th, 2010

I worked shortly at Civilizzation years ago and am so glad that the word is getting out about what a snake “Robeair” is. There were so many illegal things he did. After having personal experience with him I believe all of the stories told about him no matter how outrageous.
He is a total nutjob and I will never step foot in that store again!

shopper girl  on March 23rd, 2010

Your comments are scaring me! Before I saw these posts we purchased a sofa/love/chair/ottoman from civil…. We actually had a good experience with Robert . . . but now you’all have me worrying about the furniture — is it a fake? is it not really full grain leather like he said? is it not as well made as I thought . . . just paid them $2500! would you recommend we go and get it rather than take the chance of their delivery??? wish I’d seen this sooner

Bruce  on May 19th, 2010

I am still so angry I cannot even put it into words. What a joke.
Please
Do not shop at this store, for your own good

sliknik  on June 5th, 2010

Wow, I’m glad I never met Ro Bear! That would have made my experience at Civilizzation even more tragic. I made the unfortunate decision to buy a bed I loved in that store 4 years ago. I was visiting from Portland, OR and had a family member pick it up and deliver it to me. He didn’t think to check to make sure all the boxes were there and we he got to Portland, we discovered they had not given us side rails! We all know he picked up what that lame store gave him. He didn’t lose them on the way to Oregon! What a nightmare ensued. They refused to help us out. The guy who sold me the bed no longer worked there and no one would help us figure out how to order side rails from the manufacturer. Hard to put together a bed without the sides! Long story short, we had to use rails from some other bed we had and make them work. The wood color is completely different so I keep the bedding low over it! I guess I could refinish them to match. I’m still frustrated thinking of the terrible customer service. How is this business still open?!!

conman-whacker  on July 16th, 2010

IMHO, this joker has mastered the ‘art’ of Mormon missionary training, thrown together a hash of used parts, illegal alien manufacturing and faux labeling (with grossly inflated ‘Original Prices’, added regular doses of customer extortion and schoolyard bullying along with his mood medications … ONLY because the naive general public and local authorities allow, enable and incent him to. The endless chicanery of fraudulent ‘Close-Out’ sales, business name changes and inventory liquidations alone should warrant incarceration.
Were justice served, this orange-skinned latent queer would be ridden out on a rail… no offense intended, dude.

liljulzs  on July 19th, 2010

Thanks for the tips. I drove my and the store looked like it may have had urban / eclectic furniture of some sort that I’d like. I’m new to Utah and will be looking to furnish a home soon. There are quite a few more places in So Cal, so I need to do research.

Robair will not be getting my business. Sure glad to have looked this up. Seriously, what a schmuck!

If anyone else has any alternative stores to recommend… please do.

Julie

E  on July 21st, 2010

glad to hear this before i made the purchase i intended to. yesterday, i was convinced i was getting an amazing deal. after reading this, i’m not sure if the material is really chenille or if the frame is all wood or if the springs are as close as robert claimed. i really liked the couch, so if you have any suggestions of where i can find sleek contemporary stuff that is affordable, please let me know. are they really going out of business? Robert told me that they just had some factories close so they have inventory they are trying to sale quickly in order to compensate for the loss, but he insisted that they weren’t going out of business. he said they’ve been around since 1902. the lifetime warrantee on the material and frame doesn’t seem very meaningful if the company is really closing down…

Warning  on July 28th, 2010

In April of this year I did 24 hours sample check out (bistro table) from this store. I returned the bistro table within 24 hours finding out a week later that Rober (the crook of crooks “manager”) charged my credit card for $542.79 and falsified the receipt. When I confronted him on the charge he made up a story of me returning the table with a scratch on it. I got into a big argument with him, he kicked me out of the store.I have not been able to get my money back yet. He even offered to take me and my fiance for dinner if we allow him to keep at least $100 of that initial charge!!! Rober is the biggest con artist, crook, scumbag and liar I have dealt with in my life. I don’t understand how could crook like that still be in a business. That store should be wiped off the Earth.

sll  on August 24th, 2010

How many times has Civilizzation CLAIMED to be going ” out of business”??? I know Robert is famous for screwing suppliers too. He buys by the container on credit terms, only to never pay for the merchandise. I used to own a furniture store in Salt Lake and have heard far worse stories than anything on here, but to make you all feel better he tried to have me thrown out of a furniture showroom in High Point North Carolina, just for the simple fact I was a competitor. Glad to say HE DID NOT GET HIS WAY!!! Plus looked like an idiot with the screaming childish tantrum he threw.

This man really should not be in business. Remember when the place used to be called “Sofa Factory”? Well…they just declared bankruptcy and applied for a new name under CIvilizzation with a different name on the business license. The inventory stayed in the building and never changed out.

Mikki Harper  on August 25th, 2010

Thank you so much. I was going to look into buying furniture there but after reading all these complaints I will not even give it a nother second of my time. I did buy a couch set many years ago from Sofa Factory, it fell apart in four years. I wish Levizt was still around. They really had quality furniture that was afordable.

skidmorem  on December 14th, 2010

Why doesn’t Scott, his brother-in-law and all others who have had terrible experiences with Civilizzation turn in a complaint with the Better Business Bureau??? I just went to the BBB and Civilizaation had an “A” rating! Everyone, get busy and initiate a complaint with the BBB! Thanks to all for the info!

civ-scam  on January 11th, 2011

Like many others, I had to deal with Robeir and his deceptive business practices. I found one couch that I really liked that was only available through order. I was promised that it would be delivered within 4-6 weeks, I also had to pay in full before they processed the order. 6 weeks passed, so I called and asked where it was. The salesman kept telling me that it would be here in a few days. After 2 months they delivered some P.O.S loaner since I didn’t have a couch. After 4 months Robeir told me that his salesmen was fired for placing orders that were basically fraudulent. The company that made the couch that I wanted was out of business. So I told him to come pick up the loaner and give me my money back. At first he said that he didn’t want to refund it and that I had to purchase something else from him, until I threatened to take him to court. He charged me somewhere between 100-200 dollars for the POS loaner. After 6 months of BS I was just glad to get the hell out of there and get several thousand dollars back. The guy is a total con-artist. I’d recommend staying at least 1/2 mile away from this business for your own personal well being.

James Smith  on April 30th, 2011

Scott Klimt is a unique character…definitely one of the most brilliant marketing minds I have ever met. Unfortunately, he is full of $hit. Most of the comments on Scott’s site are made up. It is sad that he tries to stick up for people like Tony, who needs some serious counseling and anger management courses.

G Scott  on May 3rd, 2011

Funny thing about the Internet is that it’s not so “anonymous” as you think. Our friend James Smith’s IP address tracked to….CIVILIZZATION furniture…shocker. Come on guys. A little more stepping up the plate would be appreciated.

I don’t think we’ve met but I appreciate the compliment. In fact, I’ll pull that and use it as a quote in my resume.

Victoria  on August 21st, 2011

I’m so glad this is one of the FIRST Websites to come up on google, saved me a lot of wasted time and potentially a lot of wasted money. You should all file suit against this man… I know some very good attorneys

ezrobbins  on November 5th, 2011

Thanks everyone for posting your comments… I was just ready to hit their going out of business sale. But I think I’ll spend my elsewhere.
I own a small business and it is vital to have integrity with customers and employees. They are the ones that make it thrive. With so many comments it’s no wonder they are going out of business. Good Riddance!

Adam  on November 11th, 2011

You might be happy to know that this company is now going out of business. They are currently in “liquidation” mode and claim that everything in the store is between 30% and 60% off.

Oh, i should have read the last comment here, haha. Yeah, thanks for the info!

jenny  on November 14th, 2011

It is too bad that they are going out of business. I thought they had some nice furniture. I guess that is how things go in this economy. I have a few friends that bought and had a good experience with their furniture. They didn’t say anything bad about it, only good.

jenny  on November 14th, 2011

Aren’t they on 300 West?? FYI… the map above shows 400 East..

Rich  on December 19th, 2011

In all fairness from an outside perspective because I have purchased from there in the past too, I find this comment board a little odd. To me it sounds like one major disgruntled buyer who is trying to stir the pot. More so, comments posted by previous employees?? Not very credible when they were probably all fired for one reason or another.

Think about it. They have been in business forever, most employees have been there forever and the business has probably sold millions of dollars in furniture to thousands of customers over the years, but… not ONE lawsuit comes up under the owners name or business entity and they have an excellent rating with the BBB. Heck, R.C Wileys and some other big name stores in town can’t even say that.

Could he have possibly handled those scenarios mentioned better than he did? Maybe.. Sounds so. Need to know both sides of the story first. But to paint a broad stroke that he is a bad person or bad business owner is probably not fair. As a business owner myself, I certainly do everything to take care of my customer in situations like this, but every now and then I probably don’t handle it correctly myself.

The internet is a great source to sound off, (good or bad) but I do find its a great way to exaggerate sometimes about something or especially have disgruntled employees or competitors hide behind their computer to say unsubstantiated claims. I’m not saying this is at all the case. But I’m thinking there are tons of satisfied customers like myself and I know for a fact I have lots of friends who have had great experiences as well.

Trying to hurt someones business over $100.00?? If anything I would probably go after the person who started this post for trying to defame me.

Anyhow, Just my opinion.

Rich

J Todd  on January 27th, 2012

My wife just inherited somewhere in the neighborhood of 3.5 million from her Grandmother. We’ve been waiting for the right time to refurnish our home in Park City and we were genuinely about to go buy out their entire store until we saw this posting.
Thank-you so much for making us aware of the true nature of the owners.

J. Todd

G Scott  on January 27th, 2012

Rich,

Trying to hurt someones business over $100.00??

Who is trying to hurt whose business over $100? Do you think if Civilizzation had honored the deposit I would have written this? Do you think if they called and offered to refund the money I would have left this post up? Do you think if they would have DONE anything other than nothing this whole thing wouldn’t have just gone away…instead they’ve ignored it. Now my blog post pops up right under their website in every search. So by your definition that would be Google’s fault..you might want to email Google and blame them for that one. It’s not the money, it’s the principle. The $100 Bob made that day has been the most expensive $100 he’s ever made. As soon as my brother-in-law gets a refund I’ll remove the post, until then…Google will continue to work against them.

If anything I would probably go after the person who started this post for trying to defame me.

Something can only be considered defamatory if it is false. My post is 100% based on fact. Here are the facts:

1) Bobby took my brother-in-law’s $100 deposit and refused to honor the credit when he returned to buy something. (we have documentation)
2) Bobby lied to my brother-in-law’s face claiming he had no record of the transaction when he was looking at the transaction on the computer. (there are multiple witnesses)
3) Bobby physically threatened my brother-in-law (there are multiple witnesses)
4) After a heated exchange my brother-in-law left his store but later called back to work things out with Bobby. Bobby responded by calling the police. (multiple witnesses and the call is on record with the police dept.)

My personal suggestions based on my brother-in-laws experience is that no one should not shop there. If there is anything that I’ve done here that breaks the law please let me know.

The internet is a great source to sound off, (good or bad) but I do find its a great way to exaggerate sometimes about something or especially have disgruntled employees or competitors hide behind their computer to say unsubstantiated claims.

I’ve never worked for Bob or sold couches. I’ve never hidden behind an anonymous post. The website this is posted on is my own name. scottklimt.com…I’ve never written anything under an alias here. It’s MY website. You can find me on Facebook, Linkedin, and a whole bunch of other sites. I’m not hiding from anything.

they have an excellent rating with the BBB.

False. When I wrote this they had 11 complaints. I have’t checked lately because I don’t care. Wait a second. We might have different definitions of ‘excellent’ Mine is the one from the dictionary. Which one do you use?

I find this comment board a little odd. To me it sounds like one major disgruntled buyer who is trying to stir the pot. More so, comments posted by previous employees?? Not very credible when they were probably all fired for one reason or another.

Hold on, let me get this right? You’re bugged that I’m giving giving you a heads up about a place where someone I know had a horrible customer experience? Does it bother you if someone honks their horn before you back into another car? What about someone telling your shoe lace is untied? If you had a flat tire, would it bug you if someone pulled up next to you to let you know? Or are you just bugged that I’m calling someone to the carpet? Is it the tone in which I wrote it?

In closing…I don’t have ANY respect for Bob and his lil’ couch company. Their continued “going out of business” advertising is hack marketing. I’m glad someone has had a good experience at Civilizzation. I can’t say that I know anyone who has.

Scott